Human Resource Planning And Technology Integration As Predictors Of Public Service Performance
Keywords:
Human Resource Planning, Technology Integration, Public Service Performance, Digital Transformation, Public AdministrationAbstract
This study aims to analyze the relationships between human resource planning, technology integration, and public service performance among employees of the Regional Financial and Asset Management Agency (BPKAD) of Labuhanbatu Regency, Indonesia. A quantitative approach using a survey method was employed. The study population consisted of 92 employees, with a minimum sample size of 75 respondents determined using Slovin's formula at a 5% margin of error. Simple random sampling was selected, and data were collected using a structured questionnaire with a five-point Likert scale. Data analysis included validity and reliability tests, multiple linear regression, partial t-tests, and an F-test. The preliminary findings indicate that human resource planning has a positive but statistically insignificant relationship with public service performance, whereas technology integration demonstrates a positive and statistically significant relationship. The overall regression model was also reported to be statistically significant, although the original statistical output still requires verification. These findings highlight the importance of integrating digital technologies into administrative processes while strengthening competency-based human resource planning. This study contributes to the public-sector management literature by examining human resource planning and technology integration within the institutional context of regional financial and asset management. The practical implications emphasize the development of integrated information systems, enhancement of employees' digital competencies, and more effective human resource management to support responsive and accountable public administration.
References
Dobrolyubova, E. (2021). Measuring outcomes of digital transformation in public administration: Literature review and possible steps forward. NISPAcee Journal of Public Administration and Policy, 14(1), 61-86. https://doi.org/10.2478/nispa-2021-0003
Escobar, F., Almeida, W. H. C., & Varajao, J. (2023). Digital transformation success in the public sector: A systematic literature review of cases, processes, and success factors. Information Polity, 28(1), 61-81. https://doi.org/10.3233/IP-211518
Fischer, C., Heuberger, M., & Heine, M. (2021). The impact of digitalization in the public sector: A systematic literature review. dms - der moderne staat, 14(1), 3-23. https://doi.org/10.3224/dms.v14i1.13
Ganbold, O., Matsui, Y., & Rotaru, K. (2021). Effect of information technology-enabled supply chain integration on firm's operational performance. Journal of Enterprise Information Management, 34(3), 948-989. https://doi.org/10.1108/JEIM-10-2019-0332
Gupta, P., Lakhera, G., & Sharma, M. (2024). Examining the impact of artificial intelligence on employee performance in the digital era: An analysis and future research direction. The Journal of High Technology Management Research, 35(2), 100520. https://doi.org/10.1016/j.hitech.2024.100520
Haug, N., Dan, S., & Mergel, I. (2024). Digitally-induced change in the public sector: A systematic review and research agenda. Public Management Review, 26(7), 1963-1987. https://doi.org/10.1080/14719037.2023.2234917
Jabid, A. W., Syahdan, R., Fahri, J., & Buamonabot, I. (2023). The role of receiving technology on employee performance: Job satisfaction as mediation (Study on the Government of Ternate City). Journal of Indonesian Economy and Business, 38(3), 229-253. https://doi.org/10.22146/jieb.v38i3.5361
Jaillet, P., Loke, G. G., & Sim, M. (2022). Strategic workforce planning under uncertainty. Operations Research, 70(2), 1042-1065. https://doi.org/10.1287/opre.2021.2183
Knies, E., Boselie, P., Gould-Williams, J., & Vandenabeele, W. (2024). Strategic human resource management and public sector performance: Context matters. The International Journal of Human Resource Management, 35(14), 2432-2444. https://doi.org/10.1080/09585192.2017.1407088
Marler, J. H., & Boudreau, J. W. (2017). An evidence-based review of HR Analytics. The International Journal of Human Resource Management, 28(1), 3-26. https://doi.org/10.1080/09585192.2016.1244699
Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 101385. https://doi.org/10.1016/j.giq.2019.06.002
Minbaeva, D. B. (2018). Building credible human capital analytics for organizational competitive advantage. Human Resource Management, 57(3), 701-713. https://doi.org/10.1002/hrm.21848
Nadkarni, S., & Prugl, R. (2021). Digital transformation: A review, synthesis and opportunities for future research. Management Review Quarterly, 71, 233-341. https://doi.org/10.1007/s11301-020-00185-7
Popa, I., Ștefan, S. C., Olariu, A. A., & Popa, Ș. C. (2024). Integrating digitalization opportunities into innovative public organizations’ management process. Journal of Innovation & Knowledge, 9(4), 100564. https://doi.org/10.1016/j.jik.2024.100564
Rahayu, M., Fadila, K., & Purnomo, A. (2024). The impact of e-government system policy on employee performance and its influence on the effectiveness of public services in the Regional Government of Pesawaran Regency. Jurnal Manajemen Teknologi, 23(2), 108-118. https://doi.org/10.12695/jmt.2024.23.2.2
Tambaip, B., Ningrum, R. U., & Muttaqin, M. Z. (2026). Evaluation of new public service delivery through digitalisation of personnel management in local government. Frontiers in Political Science, 8, 1853944. https://doi.org/10.3389/fpos.2026.1853944
Tangi, L., Benedetti, M., Gastaldi, L., Noci, G., & Russo, C. (2021). Mandatory provisioning of digital public services as a feasible service delivery strategy: Evidence from Italian local governments. Government Information Quarterly, 38(1), 101543. https://doi.org/10.1016/j.giq.2020.101543
Tangi, L., Janssen, M., Benedetti, M., & Noci, G. (2021). Digital government transformation: A structural equation modelling analysis of driving and impeding factors. International Journal of Information Management, 60, 102356. https://doi.org/10.1016/j.ijinfomgt.2021.102356
Terlizzi, A. (2021). The digitalization of the public sector: A systematic literature review. Italian Journal of Public Policy, 16(1), 5-38. https://doi.org/10.1483/100372
Tursunbayeva, A., Di Lauro, S., & Pagliari, C. (2018). People analytics-A scoping review of conceptual boundaries and value propositions. International Journal of Information Management, 43, 224-247. https://doi.org/10.1016/j.ijinfomgt.2018.08.002
Twizeyimana, J. D., & Andersson, A. (2019). The public value of e-government-A literature review. Government Information Quarterly, 36(2), 167-178. https://doi.org/10.1016/j.giq.2019.01.001
Ubah, C. A., & Ibrahim, U. A. (2021). Examining the effect of human resource planning on the performance of public sector organizations: Evidence from Nigeria. International Journal of Research in Business and Social Science, 10(5), 72-82. https://doi.org/10.20525/ijrbs.v10i5.1289
Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Dong, J. Q., Fabian, N., & Haenlein, M. (2021). Digital transformation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889-901. https://doi.org/10.1016/j.jbusres.2019.09.022
Vermeeren, B. (2017). Influencing public sector performance: Studying the impact of ability-, motivation- and opportunity-enhancing human resources practices on various performance outcomes in the public sector. International Review of Administrative Sciences, 83(4), 717–737. https://doi.org/10.1177/0020852315591642
Vial, G. (2019). Understanding digital transformation: A review and a research agenda. The Journal of Strategic Information Systems, 28(2), 118-144. https://doi.org/10.1016/j.jsis.2019.01.003
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
