E-Government And Citizen Engagement: A Qualitative Study Of Developing And Developed Countries
DOI:
https://doi.org/10.33751/jhss.v9i2.95Keywords:
E-Government, Citizen Engagement, Digital Governance, Developing Countries, Developed CountriesAbstract
This study explores the relationship between e-government implementation and citizen engagement by comparing practices in both developing and developed countries. Using a qualitative research approach, the study analyzes policy documents, government reports, and previous empirical studies to identify patterns, challenges, and opportunities in digital governance. The findings reveal that developed countries tend to achieve higher levels of citizen engagement due to advanced technological infrastructure, stronger institutional frameworks, and higher digital literacy among citizens. In contrast, developing countries often face barriers such as limited internet access, lack of trust in government institutions, and insufficient resources, which constrain the potential of e-government to foster participation. Nevertheless, innovative strategies such as mobile-based platforms and community-driven initiatives demonstrate that developing countries can leverage contextual strengths to enhance digital engagement. This research highlights the critical role of socio-political contexts, governance structures, and technological readiness in shaping the effectiveness of e-government initiatives. The study concludes that while the pathways differ, both developed and developing countries share a common goal: building inclusive, transparent, and participatory governance through digital transformation.
References
A. D., Ahlan, A. R., Ibrahim, N. M., & Ahmed, M. (2025). Impact and Challenges of E-Government Implementation in Nigeria: A Systematic Literature Review. International Journal on Perceptive and Cognitive Computing (IJPCC), 11(2), 42–57.
Benlahcene, A., Awang, H., Mansor, N. S., Ghazali, O., Mohd Nadzir, M., Mat Yamin, F., Uba Haruna, I., & Tudu Shehu Malami, S. (2024). Citizens’ E-participation through E-government services: a systematic literature review. Cogent Social Sciences, 10(1). https://doi.org/10.1080/23311886.2024.2415526
Elsheikh, Y., & Azzeh, M. (2014). What Facilitates the Delivery of Citizen-Centric EGovernment Services in Developing Countries: Model Development and Validation Through Structural Equation Modeling. International Journal of Computer Science and Information Technology, 6(1), 77–98. https://doi.org/10.5121/ijcsit.2014.6106
Joshi, P. R., & Islam, S. (2018). E-government maturity model for sustainable E-government services from the perspective of developing countries. Sustainability (Switzerland), 10(6). https://doi.org/10.3390/su10061882
Kaya, T., Sağsan, M., Medeni, T., Medeni, T., & Yıldız, M. (2020). Qualitative analysis to determine decision-makers’ attitudes towards e-government services in a De-Facto state. Journal of Information, Communication and Ethics in Society, 18(4), 609–629. https://doi.org/10.1108/JICES-05-2019-0052
Khan, A., Krishnan, S., & Islam, A. K. M. N. (2019). Governments’ Perspective on Engaging Citizens in the Co-creation of E-Government Services: A Meta-synthesis of Qualitative Case Studies. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 11701 LNCS, 451–463. https://doi.org/10.1007/978-3-030-29374-1_37
Kumar, R., Sachan, A., Mukherjee, A., & Kumar, R. (2018). Factors influencing e-government adoption in India: a qualitative approach. Digital Policy, Regulation and Governance , 20(5), 413–433. https://doi.org/10.1108/DPRG-02-2018-0007
Kyakulumbye, S., Pather, S., & Jantjies, M. (2019). Towards design of citizen centric e-government projects in developing country context: The design-reality gap in Uganda. International Journal of Information Systems and Project Management, 7(4), 55–73. https://doi.org/10.12821/ijispm070403
Mutiarin, D., Khaerah, N., Nyssa, A. V. I., & Nasrulhaq, N. (2024). E-Government Development: Catalysing Agile Governance Transformation in Indonesia. Journal of Contemporary Governance and Public Policy, 5(1), 87–110. https://doi.org/10.46507/jcgpp.v5i1.270
Olphert, W., & Damodaran, L. (2007). Citizen participation and engagement in the design of e-government services: The missing link in effective ICT design and delivery. Journal of the Association for Information Systems, 8(9), 491–507. https://doi.org/10.17705/1jais.00137
Sharma, G., Bao, X., & Peng, L. (2014). Public Participation and Ethical Issues on E-governance : A Study Perspective in Nepal. Electronic Journal of E-Government, 12(1), 82–96. www.ejeg.com/issue/download.html?idArticle=312
Sheoran, S., & Vij, S. (2022). A Review of E-Government Assessment Frame-works: E-Readiness, Adoption, Citizen Engagement and Quality. EJournal of EDemocracy and Open Government, 14(2), 197–213. https://doi.org/10.29379/jedem.v14i2.717
Sigwejo, A., & Pather, S. (2016). A citizen-centric framework for assessing E-government effectiveness. Electronic Journal of Information Systems in Developing Countries, 74(1), 1–27. https://doi.org/10.1002/j.1681-4835.2016.tb00542.x
Tahiru, F., Tei Asare, B., Asante, G., & Agbesi, S. (2020). Internet Access and Cost and Its Impact on Citizens Engagement on E-Government Services. SSRN Electronic Journal, June 2019. https://doi.org/10.2139/ssrn.3748400
Waheduzzaman, W., & Miah, S. J. (2015). Readiness assessment of e-government: a developing country perspective. Transforming Government: People, Process and Policy, 9(4), 498–516. https://doi.org/10.1108/TG-05-2014-0018
Weerakkody, V., El-Haddadeh, R., Sabol, T., Ghoneim, A., & Dzupka, P. (2012). E-government implementation strategies in developed and transition economies: A comparative study. International Journal of Information Management, 32(1), 66–74. https://doi.org/10.1016/j.ijinfomgt.2011.10.005
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
