Exploring Student Satisfaction In Technology-Enhanced Learning And Institutional Competitiveness: A Systematic Literature Review
DOI:
https://doi.org/10.33751/jhss.v10i1.186Kata Kunci:
Technology-Enhanced Learning, Student Satisfaction, Higher Education, Institutional CompetitivenessAbstrak
Student satisfaction within technology-enhanced learning (TEL) environments is a pivotal factor influencing pedagogical effectiveness and higher education institutions' strategic positioning in a competitive landscape. However, critics highlight drawbacks, including dissatisfaction from the abrupt COVID-19 shift to online learning due to inadequate preparation, overburdened instructors, technostress, isolation in asynchronous courses, increased dropout rates, poor retention, and reputational damage. This systematic literature review synthesizes evidence from 64 peer-reviewed articles indexed in Scopus, published between 2020 and 2025 across multiple countries, to examine the key determinants of student satisfaction in TEL and their implications for institutional strategy and sustainability. The findings indicate that student satisfaction is a multifaceted construct shaped by pedagogical, technological, and support-related dimensions. These dimensions enhance learners’ perceptions and engagement, leading to improved retention, institutional reputation, enrollment outcomes, and overall competitiveness. The review also highlights the critical role of adaptive learning technologies and personalized instructional design in strengthening satisfaction. Furthermore, Institutions must strategically invest in robust TEL infrastructure and faculty development to optimize learning experiences and sustain long-term competitive advantage.
Referensi
P. Dubey and K. K. Sahu, “Mediation analysis of students’ perceived benefits in predicting their satisfaction to technology-enhanced learning,” Journal of Research in Innovative Teaching and Learning, vol. 16, no. 1, pp. 82–99, Mar. 2023, doi: 10.1108/JRIT-11-2021-0074.
M. Farrokhnia, A. Taghizade, R. Ahmadi, P. M. Papadopoulos, and O. Noroozi, “Community of inquiry: A bridge linking motivation and self-regulation to satisfaction with E-learning,” Internet and Higher Education, vol. 65, Apr. 2025, doi: 10.1016/j.iheduc.2025.100992.
D. M. Ho, “Awareness of Digital Transformation, Satisfaction, and Intention to Learn Online Through the E-Learning System Among Vietnamese Students: A Case Study at Tra Vinh University,” Journal of Information Systems Education, vol. 35, no. 2, pp. 218–231, 2024, doi: 10.62273/XTNE9571.
N. M. Nusairat et al., “Game-based student e-learning experience: Empirical evidence from private universities in Jordan,” International Journal of Data and Network Science, vol. 8, no. 2, pp. 1285–1292, Mar. 2024, doi: 10.5267/j.ijdns.2023.11.006.
F. Ashwan and M. A. Mumin, “A Study on Factors Affecting University Students’ Perception Towards Online Learning Post COVID-19,” Journal of Curriculum and Teaching, vol. 13, no. 5, pp. 413–430, 2024, doi: 10.5430/jct.v13n5p413.
D. Y. (Danni) Liang, D. S. Chen, D. R. Abeysekera, D. H. O’Sullivan, D. J. Bray, and I. Keevill-Savage, “Examining the adoption of technology-enhanced learning in universities and its effects on student performance, satisfaction, and motivation,” Computers and Education Open, vol. 7, Dec. 2024, doi: 10.1016/j.caeo.2024.100223.
D. Minh TUAN and L. Thi Diem LAN, “MODELING THE NEXUS BETWEEN STUDENTS’ INTERACTION, SATISFACTION, AND ACCEPTANCE OF ONLINE LEARNING,” Can Tho, Jan. 2025.
A. Amoozegar, M. Abdelmagid, and T. Anjum, “Course satisfaction and perceived learning among distance learners in Malaysian Research Universities: the impact of motivation, self-efficacy, self-regulated learning, and instructor immediacy behaviour,” Open Learning, vol. 39, no. 4, pp. 387–413, 2024, doi: 10.1080/02680513.2022.2102417.
C. Conrad, Q. Deng, I. Caron, O. Shkurska, P. Skerrett, and B. Sundararajan, “How student perceptions about online learning difficulty influenced their satisfaction during Canada’s Covid-19 response,” British Journal of Educational Technology, vol. 53, no. 3, pp. 534–557, May 2022, doi: 10.1111/bjet.13206.
M. Muzammil and A. Sutawijaya, “INVESTIGATING STUDENT SATISFACTION IN ONLINE LEARNING: THE ROLE OF STUDENT INTERACTION AND ENGAGEMENT IN DISTANCE LEARNING UNIVERSITY,” Jul. 2020.
R. V. Roque-Hernández, J. L. Díaz-Roldán, A. López-Mendoza, and R. Salazar-Hernández, “Instructor presence, interactive tools, student engagement, and satisfaction in online education during the COVID-19 Mexican lockdown,” Interactive Learning Environments, vol. 31, no. 5, pp. 2841–2854, 2023, doi: 10.1080/10494820.2021.1912112.
S. Zhang, F. Kuek°, Y. Wu, and F. Kuek, “International Students’ Satisfaction with Online Learning and Faculty Engagement during the COVID-19 Pandemic in Northwestern Chinese Universities,” 2023.
M. N. Ayubi and A. Retnowardhani, “Optimizing Learning Experiences: A Study of Student Satisfaction with LMS in Higher Education,” APTISI Transactions on Technopreneurship, vol. 7, no. 2, pp. 527–541, Jul. 2025, doi: 10.34306/att.v7i2.501.
S. Sampaio and K. Cormican, “Breaking Barriers: Enhancing Student Satisfaction in Online Engineering Education,” IEEE Transactions on Education, vol. 68, no. 4, pp. 336–345, 2025, doi: 10.1109/TE.2025.3573603.
C. I. Maican et al., “The role of contextual and individual factors in successful e-learning experiences during and after the pandemic – a two-year study,” Journal of Computers in Education, vol. 12, no. 2, pp. 589–624, Jun. 2025, doi: 10.1007/s40692-024-00323-0.
E. Octoyuda, H. Sakti, and P. Siagian, “CONFIGURING VIDEO-BASED LEARNING AND ONLINE LEARNING EXPERIENCE TO SHAPE STUDENTS’ SATISFACTION,” Apr. 2025.
K. Aldiabat, M. Khlaif Gharaibeh, and N. Fawwaz AlQudah, “INTERNATIONAL JOURNAL ON INFORMATICS VISUALIZATION journal homepage : www.joiv.org/index.php/joiv INTERNATIONAL JOURNAL ON INFORMATICS VISUALIZATION Assessment of Student Satisfaction with E-learning in Jordan Using TAM and UTAUT as a Mediator for Synchronous and Asynchronous Learning,” Sep. 2024. [Online]. Available: www.joiv.org/index.php/joiv
H. Singh, V. V. Singh, A. K. Gupta, and P. K. Kapur, “Assessing e-learning platforms in higher education with reference to student satisfaction: a PLS-SEM approach,” International Journal of System Assurance Engineering and Management, vol. 15, no. 10, pp. 4885–4896, Oct. 2024, doi: 10.1007/s13198-024-02497-3.
J. Xiao and Z. Jiang, “An M-Learning Model in the Context of the Blended Synchronous Learning Environment: A Pilot Study,” International Journal of Mobile and Blended Learning, vol. 15, no. 2, Feb. 2023, doi: 10.4018/IJMBL.318243.
S. Cocorada and C. I. Maican, “Balancing the Digital Load: Exploring the Role of ICT Services and Technostress Inhibitors in Student Satisfaction With E-Learning,” Journal of Organizational and End User Computing, vol. 37, no. 1, 2025, doi: 10.4018/JOEUC.392306.
A. M. Idkhan and M. M. Idris, “The Impact of User Satisfaction in the Use of E-Learning Systems in Higher Education: A CB-SEM Approach,” International Journal of Environment, Engineering and Education, vol. 5, no. 3, pp. 100–110, Dec. 2023, doi: 10.55151/ijeedu.v5i3.91.
X. Wang, A. Bin Hassan, H. S. Pyng, and H. Ye, “Development and empirical study of international student satisfaction model of online course learning interaction in chinese universities,” Educ. Inf. Technol. (Dordr)., vol. 28, no. 12, pp. 16951–16977, Dec. 2023, doi: 10.1007/s10639-023-11752-2.
R. Masa’Deh, D. Almajali, A. Alrowwad, R. Alkhawaldeh, S. Khwaldeh, and B. Obeidat, “Evaluation of factors affecting university students’ satisfaction with e-learning systems used during Covid-19 crisis: A field study in Jordanian higher education institutions,” International Journal of Data and Network Science, vol. 7, no. 1, pp. 199–214, Dec. 2023, doi: 10.5267/j.ijdns.2022.11.003.
A. Wong and S. Jeganathan, “Biographical notes: Amy Wong is Senior Lecturer at the Singapore University of Social Sciences. She holds a PhD in Management from Monash University, Australia, and has published in journals such as the Journal of Services Marketing,” 2020.
P. Dangaiso, F. Makudza, and H. Hogo, “Modelling perceived e-learning service quality, student satisfaction and loyalty. A higher education perspective,” Cogent Education, vol. 9, no. 1, 2022, doi: 10.1080/2331186X.2022.2145805.
F. C. B. P. Queiroz, C. L. da Silva, N. C. Lima, S. M. Thomaz, and J. V. Queiroz, “Virtual mobility in higher education in Brazil: factors of influence on satisfaction and continuity,” Higher Education, Skills and Work-based Learning, vol. 13, no. 6, pp. 1354–1367, Nov. 2023, doi: 10.1108/HESWBL-02-2023-0039.
C. Y. Su and Y. Guo, “Factors impacting university students’ online learning experiences during the COVID-19 epidemic,” J. Comput. Assist. Learn., vol. 37, no. 6, pp. 1578–1590, Dec. 2021, doi: 10.1111/jcal.12555.
C. L. Lim, L. She, and N. Hassan, “The Impact of Live Lectures and Pre-recorded Videos on Students‟ Online Learning Satisfaction and Academic Achievement in a Malaysian Private University,” International Journal of Information and Education Technology, vol. 12, no. 9, pp. 874–880, Sep. 2022, doi: 10.18178/ijiet.2022.12.9.1696.
S. Suhandiah, F. Suhariadi, P. Yulianti, R. Wardani, and Y. E. Muliatie, “Online learning satisfaction in higher education: what are the determining factors?,” Cakrawala Pendidikan, vol. 41, no. 2, pp. 351–364, Jun. 2022, doi: 10.21831/cp.v41i2.35724.
X. Zhao, M. Shao, and Y. S. Su, “Effects of Online Learning Support Services on University Students’ Learning Satisfaction under the Impact of COVID-19,” Sustainability (Switzerland), vol. 14, no. 17, Sep. 2022, doi: 10.3390/su141710699.
H. Q. Yousaf, S. Rehman, M. Ahmed, and S. Munawar, “Investigating students’ satisfaction in online learning: the role of students’ interaction and engagement in universities,” Interactive Learning Environments, vol. 31, no. 10, pp. 7104–7121, 2023, doi: 10.1080/10494820.2022.2061009.
R. Lee, K. Hoe Looi, M. Faulkner, and L. Neale, “The moderating influence of environment factors in an extended community of inquiry model of e-learning,” Asia Pacific Journal of Education, vol. 41, no. 1, pp. 1–15, 2021, doi: 10.1080/02188791.2020.1758032.
G. El-Sayad, N. H. Md Saad, and R. Thurasamy, “How higher education students in Egypt perceived online learning engagement and satisfaction during the COVID-19 pandemic,” Journal of Computers in Education, vol. 8, no. 4, pp. 527–550, Dec. 2021, doi: 10.1007/s40692-021-00191-y.
E. Ameloot, T. Rotsaert, T. Ameloot, B. Rienties, and T. Schellens, “Supporting Students’ Basic Psychological Needs and Satisfaction in a Blended Learning Environment through Learning Analytics,” Feb. 2024.
M. S. U. Duha, J. C. Richardson, Y. Maeda, and S. Kucuk, “The Role of Prior Online Learning Experience on Student Community of Inquiry, Engagement, and Satisfaction Scores,” Online Learning Journal, vol. 26, no. 4, pp. 475–493, 2022, doi: 10.24059/olj.v26i4.2949.
S. Kim and D. J. Kim, “Structural relationship of key factors for student satisfaction and achievement in asynchronous online learning,” Sustainability (Switzerland), vol. 13, no. 12, Jun. 2021, doi: 10.3390/su13126734.
M. Ikram, H. B. Kenayathulla, and S. M. U. Saleem, “Unlocking the potential of technology usage in fostering education quality and students’ satisfaction: a case of Pakistani higher education,” Kybernetes, vol. 54, no. 3, pp. 1938–1965, Feb. 2025, doi: 10.1108/K-03-2023-0452.
G. Yang, Q. Shen, and R. Jiang, “Exploring the relationship between university students’ perceived English instructional quality and learner satisfaction in the online environment,” System, vol. 119, Dec. 2023, doi: 10.1016/j.system.2023.103178.
M. D. Lytras, A. C. Serban, M. J. T. Ruiz, S. Ntanos, and A. Sarirete, “Translating knowledge into innovation capability: An exploratory study investigating the perceptions on distance learning in higher education during the COVID-19 pandemic - the case of Mexico,” Journal of Innovation and Knowledge, vol. 7, no. 4, Oct. 2022, doi: 10.1016/j.jik.2022.100258.
C. T. Dinh and H. Y. Phuong, “Examining Student Characteristics, Self-Regulated Learning Strategies, and Their Perceived Effects on Satisfaction and Academic Performance in MOOCs,” Electronic Journal of e-Learning, vol. 22, no. 8, pp. 41–59, Jul. 2024, doi: 10.34190/ejel.22.8.3446.
M. I. Aldhahi, A. S. Alqahtani, B. A. Baattaiah, and H. I. Al-Mohammed, “Exploring the relationship between students’ learning satisfaction and self-efficacy during the emergency transition to remote learning amid the coronavirus pandemic: A cross-sectional study,” Educ. Inf. Technol. (Dordr)., vol. 27, no. 1, pp. 1323–1340, Jan. 2022, doi: 10.1007/s10639-021-10644-7.
S. Fang, Y. Lu, G. Zhang, and W. Qin, “Enhancing the online learning experience of Chinese college students: an investigation of facilitation strategies and their mixed association with student satisfaction,” Research in Learning Technology, vol. 32, 2024, doi: 10.25304/rlt.v32.3020.
S. Hettiarachchi, B. W. R. Damayanthi, S. Heenkenda, D. M. S. L. B. Dissanayake, M. Ranagalage, and L. Ananda, “Student satisfaction with online learning during the COVID-19 pandemic: A study at state universities in Sri Lanka,” Sustainability (Switzerland), vol. 13, no. 21, Nov. 2021, doi: 10.3390/su132111749.
S. Fang, Y. Lu, and G. Zhang, “External and Internal Predictors of Student Satisfaction with Online Learning Achievement,” Sep. 2023. doi: 10.24059/olj.v27i3.3627.
E. Geary, K.-A. Allen, N. Gamble, and S. Pahlevansharif, “Online learning during the COVID-19 pandemic: Does social connectedness Online learning during the COVID-19 pandemic: Does social connectedness and learning community predict self-determined needs and course and learning community predict self-determined needs and course satisfaction? satisfaction? Recommended Citation Recommended Citation,” 2023. [Online]. Available: https://ro.uow.edu.au/jutlphttps://ro.uow.edu.au/jutlp/vol20/iss1/13
F. G. Karaoğlan Yılmaz, “An investigation into the role of course satisfaction on students’ engagement and motivation in a mobile‐assisted learning management system flipped classroom,” Technology, Pedagogy and Education, vol. 31, no. 1, pp. 15–34, 2022, doi: 10.1080/1475939X.2021.1940257.
Unduhan
Diterbitkan
Cara Mengutip
Terbitan
Bagian
Lisensi
Hak Cipta (c) 2026 JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES)
Artikel ini berlisensiCreative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
